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School counselor during remote learning and emergency learning

We are happy to share our experiences with other schools and hope you will find them useful

We developed these guidelines when our school went into remote learning on March 8th (Phase I) and revised them for our return to campus on April 14th (Phase II)

Guidelines

Phase I: Lockdown. The role of the school counselors during remote learning

Adapted from the International School Counselor Association’s Position Statement: Role of the International School Counselor During School Closures

Counseling* is the professional assistance and support provided to a student or small group of students during times of transition, heightened stress, critical change or other situations impeding student success.  It is short term in nature and based on counseling theories and techniques that are effective in a school setting to support a student’s development. 

*School counselors do not provide therapy or long-term counseling in schools to address psychological disorders.

Counseling should be proactive as well as responsive and helps students identify problems, causes, potential consequences and benefits, alternatives and outcomes so they can make decisions and take appropriate actions.

Counseling is used to support students during and after a crisis. When students require long- term counseling to address mental health issues or to provide long-term support after a crisis, school counselors collaborate with families and other professionals to make referrals to appropriate community resources.

Traditional school counseling services are expansive, and may also include consultation and collaboration with others, including parents, teachers, and school administrators, and the surrounding community. 

What does school counseling look like during school closures? 

In the case of school closures, school counselors will make every effort to provide continuity of services across all domains of school counseling, direct and indirect, including the following: Core Counseling Curriculum, Individual Counseling, Responsive Services and Program Management/System Support.

 

Remote school counseling at Copenhagen International School

  • For non-emergency counseling situations that arise outside of school hours (8:00 – 3:30), please email the appropriate School Counselor(s)
  • If there is an emergency, and you/someone requires immediate assistance, call 112 or 1813

Early Years and Primary School

Euki Hirano, School Counselor for Pre-K, grades 1, 3 and 5

euki.hirano@cis.dk

Brianda Rodriguez, School Counselor for Kindergarten, grade 2 and 4

brianda.rodriguez@cis.dk

Counselor Office Hours: 08:00-3:00, Monday – Friday

  • Parent appointment times can be scheduled through email 
    • Euki (PK, 1, 3, 5)
    • Brianda (K, 2, 4)
  • All parent meetings will take place through Google Meet – information will be sent upon booking of appointment via email
  • Early Years and Primary will not provide individual counseling to students, unless a student is in immediate danger to self, or to/from others.

Counseling lessons

  • Activities and family discussion topics will be sent via SeeSaw on the day that lessons are scheduled.

Referrals for Support:

  • For students, parents, staff, and community members who have concerns, please email Euki or Brianda directly, and one of us will be in contact shortly.

Middle School

Alison Black-Storm: alison.blackstorm@cis.dk 

Counselor Office Hours

8:30 – 3:30, Monday, Tuesday, Thursday, Friday

8:30 – 4:00, Wednesdays

  • In the case that an appointment time is required to support a social/emotional concern please email Alison (Parents and Students).
  • As with all individual meetings, confidentiality will be respected and given utmost priority. 
    • Note that in the event a person is in immediate danger to self, or to/from others, confidentiality is no longer guaranteed. 

 

Referrals for Support:

  • For students, parents, staff, and community members who have concerns about any students during this time, please email Alison directly and I will be in contact shortly.

 

Advisory:

  • Advisors will be checking in with their advisory group on Wednesday between 3.30 and 4pm via a google meet/classroom.

High School

Sidsel Hansen – sidsel.hansen@cis.dk

Social/Emotional Support & Danish Universities Planning

Amanda Lopez – amanda.lopez@cis.dk

University/Gap Year Planning & CAS

Counselor Office Hours: 

8:30 – 3:30, Monday, Tuesday, Thursday, Friday

8:30 – 4:00, Wednesdays

 

Individual Meetings for Students, Parents, and Staff:

  • Calendly will continue to be used to book appointments for individual meetings.
  • All meetings will take place through Google Meet – information will be sent upon booking of appointment through Calendly.
  • As with all individual meetings, confidentiality will be respected and given utmost priority. 
    • Note that in the event a person is in immediate danger to self, or to/from others, confidentiality is no longer guaranteed. 

Advisory

  • Advisors will be checking in with their advisory group on Wednesday between 3.30 and 4pm via a Google Meet/ Classroom.

 

Referrals for Support:

  • For students, parents, staff, and community members who have concerns, please email Sidsel and/or Amanda directly, and one of us will be in contact shortly.

 

Safeguarding reminders in remote counseling sessions

  • Consider your privacy. Take a moment to check what is visible within your camera. This may require that you modify your work space for remote learning. 
  • Remote learning is still part of school, so act as if you are in a school setting. You are expected to be safe, respectful, and responsible in your words and actions online.
  • If a student/parent/staff member is showing disrespect or is inappropriately dressed, the counselor will end the session, and connect via email to discuss next steps. 
  • Close all tabs that are not relevant for the session.
  • Turn off your email notices while in sessions.
  • Counselors will report to the Designated Child Safeguarding leads (Jan Bakken and Charlotte Zeeberg) if we are concerned. 

1:1 counseling session guidelines 

 All 1-1 student-counselor or parent-counselor remote sessions will follow these expectations:

 

  • Confidentiality will be respected and given utmost priority. 
    • Note that in the event a person is in immediate danger to self, or to/from others, confidentiality is no longer guaranteed. 
  • All communication will be conducted through Google Meet, or confidential email.
  • 1:1 sessions will be recorded to provide safety for all parties. Please note the session will be recorded to protect the safety of all parties and consent will need to be given by the child if over the age of 15, or by the parent if 14 and younger. The recording will only be shared with the student and the counselor.
  • If a phone call is needed, the counselor will contact you directly and the call will be recorded with mutual consent.
  • When appropriate the student’s parents will be informed of the time and purpose of the scheduled interaction by direct email.
  • A second staff member such as the Principal, Counselor, LS teacher, Co-teacher or Grade Level Advisor, might be added to the meeting depending on the nature of the remote meeting. If a second person is to join a remote session, this would be agreed upon by all parties prior to the meeting. 

NOTE! Confidentiality

A REMINDER ABOUT CONFIDENTIALITY

*Note: Since remote counseling might be a new experience, we would like to take this opportunity to reiterate the ethical guidelines that we follow around confidentiality.

All interactions with your counselor, both in person and remotely, including scheduling of or attendance at appointments, content of your sessions, progress in counseling, and your records are confidential.

 

EXCEPTIONS TO CONFIDENTIALITY

  • The counselor may consult with other counseling staff to provide the best possible care. These consultations are for professional and training purposes only.
  • If there is evidence of clear and imminent danger of harm to self and/or others, a counselor is legally required to report this information to the authorities responsible for ensuring safety.
  • If the counselor learns of, or strongly suspects, physical or sexual abuse or neglect of any person under 18 years of age, this informationmust be reported to child protection services.
  • A court order, issued by a judge, may require the counselor to release information contained in records and/or require a counselor to testify in a court hearing.

Phase II: Back on campus. Role of the counselor during emergency learning

Due to the new social distancing measures, school counseling will look different. Please see below for guidelines about counseling services during “Emergency learning.”

 

  • Individual
    • Decided on a case-by-base basis, please talk to Euki or Brianda.
    • Some considerations are: 
      • Is the student failing to thrive? 
      • Is the student struggling to be in the class or at recess? 
      • Would counseling help at this time?
  • Small Group suspended
  • In-class support suspended
  • Classroom Lessons
    • Weekly remote lessons provided every Monday to be delivered any day that week
  • Responsive/ emergency
    • Behavioral emergency – contact Moira, Sabrina, or Jan
    • Emotional distress – contact Euki or Brianda, or Sabrina/Moira
  • Consultation with parents and teachers provided remotely
  • Child protection
    • Report to Jan or Charlotte